Frequently Asked Questions
Everything you need to know about your Ofra Cosmetics experience.
Is Ofra Cosmetics a cruelty-free brand?
Yes, we are 100% cruelty-free and Leaping Bunny certified. We do not test our products or ingredients on animals, nor do we sell in markets where animal testing is required by law.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return lightly used products within 30 days of the delivery date for a refund, excluding shipping costs.
Are your products vegan?
While we are a 100% cruelty-free brand, the majority of our products are also vegan. Please check the specific product pages for a full ingredient list and vegan labeling.
How do I apply for a Pro Discount?
Makeup artists and beauty professionals can apply for our OFRA Pro program by submitting their credentials through our Pro Application page to receive exclusive discounts.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.